Privacy Policy For SOKOLINK

PRIVACY POLICY

SOKOLINK

Provided by AFITECH LTD

Effective Date: 22 May 2026

AFITECH LTD operates SOKOLINK, a drop shipping platform that connects customers with third-party suppliers for the delivery of consumable goods and everyday products. This Privacy Policy informs users of our practices regarding the collection, use, and disclosure of Personal Information when using our Service. By using SOKOLINK, you agree to the collection and use of information as described in this policy.

1. Nature of Our Service

SOKOLINK operates as a drop shipping intermediary platform. This means that while we facilitate orders and coordinate deliveries on your behalf, the products listed and sold through our application are sourced from independent third-party suppliers. AFITECH LTD does not manufacture, store, or directly handle the physical products purchased through the platform. Our role is to connect customers with suppliers and manage the order and delivery process efficiently.

2. Information Collection and Use

To provide you with an optimal experience, we may collect the following personally identifiable information:

•       Full name

•       Phone number

•       Profile image

•       Delivery address and location data

•       Device token for push notifications

•       Transaction and order history

•       Date and time of activity within the application

All information collected is retained by AFITECH LTD and used solely to facilitate orders, coordinate deliveries, improve the Service, and communicate with users regarding their transactions.

3. Order and Delivery Data

When you place an order through SOKOLINK, we collect and process the following order-related information:

•       Your name, phone number, and delivery address

•       Details of the products ordered including item names, quantities, and amounts

•       Order identifiers and transaction references

•       Delivery status and fulfilment timestamps

This information is shared with the relevant third-party suppliers and delivery personnel solely for the purpose of fulfilling your order. We retain order data to maintain accurate transaction records, resolve disputes, and improve our delivery operations. By placing an order, you consent to your delivery details being shared with the supplier responsible for fulfilling that specific order.

4. Supplier and Third-Party Product Disclaimer

SOKOLINK is a drop shipping platform and the products available through our Service are supplied by independent third-party vendors. Accordingly, please be aware of the following:

•       AFITECH LTD does not manufacture, inspect, or warehouse any products listed on SOKOLINK.

•       Product quality, accuracy of descriptions, and availability are the responsibility of the respective suppliers.

•       Supplier information, including business names and contact details, may be shared with you where necessary to facilitate your order or resolve a complaint.

•       Third-party suppliers are required to handle any personal data shared with them in accordance with applicable data protection laws and solely for the purpose of order fulfilment.

•       AFITECH LTD is not liable for any loss, damage, or dissatisfaction arising from third-party supplier products or services.

We encourage users to contact us directly at afitechlimited@gmail.com if they experience any issues with a product or supplier so that we may take appropriate action.

5. Payment and Transaction Data

SOKOLINK supports payments processed through third-party payment providers, including mobile money services such as M-Pesa, as well as direct card payments where applicable. The following applies to the handling of payment information:

•       Where payments are processed via M-Pesa or other third-party payment gateways, your payment details are handled directly by those providers and are subject to their respective privacy policies. AFITECH LTD does not store your M-Pesa PIN or mobile money credentials.

•       Where card payment details are collected directly through our application, such information is encrypted and processed in accordance with applicable payment security standards. We do not store full card numbers on our servers.

•       Transaction identifiers, payment amounts, and confirmation references are retained by AFITECH LTD for record-keeping, fraud prevention, and dispute resolution purposes.

•       Payment data will never be shared with third parties for marketing or commercial purposes.

We strongly advise users never to share their payment credentials, PINs, or passwords with any individual claiming to represent SOKOLINK or AFITECH LTD.

6. Returns, Refunds, and Dispute Resolution

As SOKOLINK operates as a drop shipping intermediary, our returns and refunds process involves coordination with the relevant third-party supplier. The following principles apply:

•       Users who wish to return a product or request a refund must contact AFITECH LTD directly via afitechlimited@gmail.com within a reasonable time of receiving their order.

•       Personal information provided in connection with a return or refund request, including your name, phone number, order details, and reason for return, will be shared with the relevant supplier solely for the purpose of processing your request.

•       Refund eligibility and timelines are subject to the terms of the applicable supplier and the nature of the product. Consumable goods that have been opened or used may not be eligible for return.

•       AFITECH LTD will act in good faith as an intermediary to facilitate a satisfactory resolution but cannot guarantee outcomes that are solely within the supplier's discretion.

A full Returns and Refunds Policy is available upon request by contacting us at afitechlimited@gmail.com.

7. Third-Party Services

SOKOLINK integrates the following third-party services, each of which may independently collect data subject to their own privacy policies:

•       Google Play Services

•       Google AdMob

•       Google Analytics for Firebase

•       M-Pesa (Safaricom) — for mobile payment processing

We encourage users to review the privacy policies of these providers independently. AFITECH LTD is not responsible for the data practices of third-party service providers.

8. Log Data

In the event of an error within the application, we may collect Log Data from your device via third-party tools. This may include your device's IP address, device name, operating system version, application configuration at the time of use, and the date and time of your session. This data is used solely for diagnostic and improvement purposes.

9. Cookies

SOKOLINK does not explicitly use cookies. However, certain third-party libraries integrated within the application may use cookies to collect information and enhance their services. You may choose to accept or decline cookies. Declining cookies may affect the availability of certain features within the Service.

10. Data Security

AFITECH LTD employs commercially reasonable and industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

11. Children's Privacy

SOKOLINK is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will promptly delete such information. Parents or guardians who believe their child has submitted information through our Service should contact us immediately at afitechlimited@gmail.com.

12. Links to External Sites

SOKOLINK may contain links to external websites not operated by AFITECH LTD. We have no control over the content or privacy practices of such sites and accept no responsibility for them. We recommend reviewing the Privacy Policy of any external site you visit.

13. Changes to This Privacy Policy

AFITECH LTD reserves the right to update this Privacy Policy at any time. Users are advised to review this page periodically. Changes will be communicated by posting the updated policy within the application. Continued use of SOKOLINK following any update constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

AFITECH LTD

Email:  afitechlimited@gmail.com

Application:  SOKOLINK — available on Google Play